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- PhD Thesis
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Towards a better understanding of employees in their work context : a service perspective
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Employee pride : a multidimensional and dynamic phenomenon
(2017) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Events that affect both customers and employees in the nursing home sector
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Personal and work-specific regulatory foci as antecedents for organizational commitment
(2014) -
Make Me Proud I Work Here: Towards a Conceptual Framework of Employee Pride for Service Firms
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Servicescape remodeling and customer reactions: the influence of the transition period and the congruence between customer and remodeling characteristics
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Towards an ontology and modeling approach for service science