prof. An-Sofie Claeys
- Work address
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Groot-Brittanniëlaan 45, geb. B
9000 Gent - AnSofie.Claeys@UGent.be
- ORCID iD
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0000-0003-3114-1466
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The importance of authenticity in organizational crisis communication via social media
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners
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Informing the public matters : a field experiment during an ongoing health crisis in Belgium
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Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines
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Changing perspectives : managerial and legal considerations regarding crisis communication
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Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation
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Organizational crisis communication : suboptimal crisis response selection decisions and behavioral economics
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The power of empathy : the dual impacts of an emotional voice in organizational crisis communication
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Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues
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Crisis response selection decisions under time pressure