Nanouk Verhulst
No current affiliation with UGent
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Viewpoint : using neuroscience tools in service research
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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Boosting service performance by dark chocolate seduction
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Self-serving technology or an employee? A neurological approach
(2018) -
- PhD Thesis
- open access
A multi-method exploration of affective processes throughout the customer journey
(2018) -
Self-service technology or an employee? That's the question: A neuroscientific approach
(2017) -
Self-service technology or an employee? That's the question: A neuroscientific approach
(2017) -
Do neurotransmitters shape our reactions to service encounters? The case of serotonin & oxytocin
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Do neurotransmitters shape our reactions to service encounters? The case of SE & OT
(2015)