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Tweekerkenstraat 2
9000 Gent - Katrien.Verleye@UGent.be
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Customer engagement through personalization and customization
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Does the network fit the customer
(2017) -
Unraveling service delivery networks of customers with complex service needs
(2017) -
Paradoxical tensions when opting for a co-creation strategy in a collaborative setting
(2017) -
Employee pride : a multidimensional and dynamic phenomenon
(2017) -
What causes imbalance in complex service networks? Evidence from a public health service
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Customer engagement in technology-based and high-contact interfaces
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Circumventing the hidden cost of free services: lessons learnt from social media resisters
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Consumers reaction to the privacy costs of free online services – the role of consumer engagement and reactance orientation
(2016) -
A taxonomy of service delivery systems: contrasting the customer and provider perspective
(2016) SERVSIG 2016.