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- 2015
- The quandary of designing integrated service delivery systems: balancing the logics of all involved parties
- Paradoxical tensions when developing service innovations in a network setting: a revelatory case from the home care sector
- The Co-Creation Experience: Its Measurement and Determinants
- 2014
- Designing service interfaces for customer engagement in the creation of value
- Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification
- Turning customer feedback into gold: challenges and hindrances
- Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector
- 2013
- Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces
- The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation
- 2012
- Designing service interfaces in co-creation situations