prof. Katrien Verleye
- Work address
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Tweekerkenstraat 2
9000 Gent - Katrien.Verleye@UGent.be
- ORCID iD
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0000-0002-6727-4175
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From third party to significant other for service encounters : a systematic review on third-party roles and their implications
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The Smarter, the Better?! Customer well-being, engagement, and perceptions in smart service systems
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Boosting perceived customer orientation as a driver of patient satisfaction
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- Journal Article
- A1
- open access
Implications of customer participation in outsourcing noncore services to third parties
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Three decades of customer value research : paradigmatic roots and future research avenues
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- Journal Article
- A1
- open access
Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature
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Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems
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Modularizing services based upon an actor-oriented logic
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- Conference Paper
- C1
- open access
Making personalization work : a review of 45 years of personalization research and its customer outcomes
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Product-service systems in the transition to a circular economy in the fashion industry : a customer engagement perspective