prof. dr. Bart Larivière
No current affiliation with UGent
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A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee
(2018) -
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
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Unraveling service delivery networks of customers with complex service needs
(2017) -
Employee pride : a multidimensional and dynamic phenomenon
(2017) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Relative measures in service research
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Events that affect both customers and employees in the nursing home sector