prof. dr. Bart Larivière
- Work address
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Tweekerkenstraat 2
9000 Gent - Bart.Lariviere@UGent.be
- ORCID iD
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0000-0003-3219-4447
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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Four roads to smartness : a story of configurations, value propositions, and customer logics
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How and why businesses invest in smartness : a battle or not?
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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Implications of customer participation in outsourcing non-core services to third parties
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- Journal Article
- A1
- open access
What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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- Conference Paper
- C1
- open access
Modularizing services based upon an actor-oriented logic
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Moving forward and making an impact in service research : from research priorities to research methodologies
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Engaging customers along the smart service journey: A network perspective
(2019)