prof. dr. Pieter Verdegem
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Multichannel e-government. A reality check by way of in-depth user and usability research in Flanders
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A conceptual model for the assessment of user satisfaction of online public services
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Trends in e-government research: the paradigm shift towards user-centered and multichannel e-government
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How can policy initiatives help in bridging the digital divide(s)? For a more profound measurement and understanding of ICT inequalities
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User centered e-government: measuring user satisfaction of online public services
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De tevredenheid van de burgers over de elektronische dienstverlening van de overheid
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DashGov: Developing an e-government dashboard
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An interdisciplinary approach in socio-economic research on the diffusion and appropriation. Case: the Multimedia Content Distribution Platform project
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State-of-the-art report: Case Belgium. Report for the project 'Adequate Information Management in Europe' (AIM)