Academic Bibliography

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prof. Amy Van Looy

Department of Business Informatics and Operations Management

Work address: Tweekerkenstraat 2
9000 Gent
Email: Amy.VanLooy@UGent.be
ORCID iD: https://orcid.org/0000-0002-7992-1528

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Mark
Sustainability performance measurement : a preliminary classification framework of models and indicators

Dries Couckuyt (UGent), Amy Van Looy (UGent) and Manu De Backer (UGent)

(2018) LECTURE NOTES BUSINESS INFORMATION PROCESSING. 308. p.520-524
Mark
A systematic literature review of the use of social media for business process management

Jana Prodanova and Amy Van Looy (UGent)

(2018) LECTURE NOTES BUSINESS INFORMATION PROCESSING. 308. p.403-414
Mark
- bookChapter
Kiss the documents! How the city of Ghent digitizes its services processes

Amy Van Looy (UGent) and Sabine Rotthier

(2018) Business process management cases : digital innovation and business transformation in practice. p.187-204
Mark
- conference
- C1
Elements for tailoring a BPM maturity model to simplify its use

Marie-Therese Christiansson and Amy Van Looy (UGent)

(2017) Business Process Management Forum, BPM Forum 2017. In Lecture Notes in Business Information Processing 297. p.3-18
Mark
- conference
- C1
A quantitative study of the link between business process management and digital innovation

Amy Van Looy (UGent)

(2017) Business Process Management Forum, BPM Forum 2017. In Lecture Notes in Business Information Processing 297. p.177-192
Mark
- journalArticle
- A1
Evaluating business process maturity models

Amy Van Looy (UGent), Geert Poels (UGent) and Monique Snoeck

(2017) JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS . 18(6). p.461-486
Mark
Business process performance measurement : a structured literature review of indicators, measures and metrics

Amy Van Looy (UGent) and Aygun Shafagatova (UGent)

(2016) SPRINGERPLUS. 5.
Mark
- book
Social media management: technologies and strategies for creating business value

Amy Van Looy (UGent)

(2016) Springer texts in business and economics.
Mark
- conference
- C1
An experiment for measuring business process maturity with different maturity models

Amy Van Looy (UGent)

(2015) European Conference on Information Systems, Proceedings. p.1-12
Mark
- bookChapter
On the importance of non-technical process capabilities to support digital innovations

Amy Van Looy (UGent)

(2015) BPM : driving innovation in a digital world. p.259-274

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