prof. Amy Van Looy
work address
Tweekerkenstraat 2
9000 Gent
9000 Gent
ORCID iD
0000-0002-7992-1528
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- 2017
- Evaluating business process maturity models
- 2016
- Business process performance measurement : a structured literature review of indicators, measures and metrics
- Social media management: technologies and strategies for creating business value
- 2015
- An experiment for measuring business process maturity with different maturity models
- On the importance of non-technical process capabilities to support digital innovations
- 2014
- A literature study on the state-of-the-art of contingency research in business process management
- Business process maturity: a comparative study on a sample of business process maturity models
- Business process maturity models: what's in a name?
- A conceptual framework and classification of capability areas for business process maturity
- 2013
- On the importance of organisational culture and structure in business process maturity