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- 2016
- Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital
- Service quality of ambulatory care: a comparative mixed-method case study of two Belgian healthcare facilities
- A multilevel analysis of factors influencing the flow efficiency of the cataract surgery process in hospitals
- Aligning service proceseses to the nature of care in hospitals: an exploratory study on the impact of variation
- 2015
- Ruimte voor meer efficiëntie in voorspelbare zorg
- Improving care processes through optimized design of the operating system
- A mixed-method study of the impact of the operating system on hospital efficiency
- Managing a changing health care environment: aligning hospital processes to the nature of care
- 2014
- Effects of physician-owned specialized facilities in health care: a systematic review
- How standardized are standardized processes in hospitals: are we there yet?