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- 2017
- The role of hospitals in bridging the care continuum: a systematic review of coordination of care and follow-up for adults with chronic conditions
- Enhancing the healthcare experience: the role of technology in elderly care
- Health care technology adaption for elderly : does the family matter?
- Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital
- 2016
- The healthcare experience: the supportive role of technology and people in the elderly care sector
- Service quality of ambulatory care: a comparative mixed-method case study of two Belgian healthcare facilities
- A multilevel analysis of factors influencing the flow efficiency of the cataract surgery process in hospitals
- 2015
- Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation
- Ruimte voor meer efficiëntie in voorspelbare zorg
- Improving care processes through optimized design of the operating system