Department of Innovation, Entrepreneurship and Service Management (ceased)
1307 publications
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A new qualitative rating system for scientific publications and a fame index for academics
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The development and support of technology based new ventures : a resource – based perspective
(2018) -
The role of prior domestic experience and prior shared experience in young firm internationalization
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The link between role identity aspirations and opportunity exploration and exploitation
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Evaluatie van de wetgeving op de associatie, groepering en fusie in de context van toenemende samenwerking tussen ziekenhuizen
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- PhD Thesis
- open access
Research on technology entrepreneurship and accelerators
(2018) -
- Conference Paper
- C1
- open access
Customization and personalization in clinical pathways using a modular perspective
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Limits to psychological ownership in the family business
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Smart use of academic literature in service research : a qualitative approach
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The inside effects of a strong external employer brand : how external perceptions can influence organizational absenteeism rates
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Accelerators : successful venture creation and growth
Mike Wright (UGent) and Israel Drori(2018) -
- Conference Paper
- C1
- open access
How & why governance dynamics emerge in inter-organizational networks : a meta-ethnographic analysis
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Metagovernance mechanisms in mental health service systems
(2018) -
3D anatomic models in pediatric congenital heart surgery
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- Journal Article
- A1
- open access
Varying viewpoints of Belgian stakeholders on models of interhospital collaboration
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- Journal Article
- A1
- open access
Hospital networks: how to make them work in Belgium? : facilitators and barriers of different governance models
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The impact of logarithmic dose banding of anticancer drugs on pharmacy compounding efficiency at Ghent University Hospital
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Customer engagement through personalization and customization
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Successfully creating and scaling a sustainable social enterprise model under uncertainty : the case of ViaVia Travellers Cafés
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- Conference Paper
- C1
- open access
Stakeholder knowledge and behavioral integration in boards of social enterprises : a team production approach
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- Conference Paper
- C1
- open access
The role of lean leadership in the lean maturity – second-order problem solving relationship : a multiple case study
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Building legitimacy for new service constellations with a social objective
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- Book
- open access
Verantwoordelijk omgaan met digitalisering : een oproep naar overheden en bedrijfsleven, waartoe ook de burger toe kan/moet bijdragen
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Linken met recente beleidsevoluties en kostenschatting : kostenraming
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- Journal Article
- A1
- open access
The role of hospitals in bridging the care continuum : a systematic review of coordination of care and follow-up for adults with chronic conditions
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Getting by tensions in responsible investment
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On consumers’ use and brand equity of sports nutrition products
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Innovation and ownership variety
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What causes imbalance in complex service networks? Evidence from a public health service
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Interorganizational trust and technology complexity : evidence for new technology-based firms
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Health care technology adaption for elderly : does the family matter?
(2017) -
Enhancing the healthcare experience: the role of technology in elderly care
(2017) -
Paradoxical tensions when opting for a co-creation strategy in a collaborative setting
(2017) -
Unraveling service delivery networks of customers with complex service needs
(2017) -
Does the network fit the customer
(2017) -
Does board independence influence financial performance in IPO firms? The moderating role of the national business system
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Intra-stakeholder alliances in plant-closing decisions : a stakeholder theory approach
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Ethics in entrepreneurial finance : exploring problems in venture partner entry and exit
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
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Employee pride : a multidimensional and dynamic phenomenon
(2017) -
Measuring performance and service quality in health care
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- Journal Article
- A2
- open access
Emergency boarding : an integrative framework for analyzing causes and seeking solutions
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Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital
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Complementarities between stakeholder management and participative management : evidence from the youth care sector
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The EU 2020 innovation indicator : a step forward in measuring innovation outputs and outcomes?
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- Miscellaneous
- open access
Studie over de uitwerking van indicatoren voor de responsabilisering m.b.t. de werkingskosten van de Zorgkassen
(2017) -
Corporate governance in early-stage high-tech ventures : the impact of top management team and outside board human capital on innovation speed
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The role of research institute incubators in overcoming technology-based ventures’ resource gaps at different development stages: the case of iMinds.
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Unraveling the black box of new venture team processes
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Fulfilment of administrative and professional organisational obligations and nurses' customer-oriented behaviours
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- Conference Paper
- C3
- open access
Preliminary cost-effectiveness assessment of 3D printed anatomic models for congenital heart diseases
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The impact of internal corporate social responsibility on organizational commitment: Evidence from Vietnamese service firms
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- Conference Paper
- C1
- open access
When internal representation leads to faultlines : a study of board performance in social enterprises
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The impact of economic and noneconomic exchange on physicians' organizational attitudes: the moderating effects of the Chief Medical Officer
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- Journal Article
- A1
- open access
Engaged customers as job Resources or demands for frontline employees?
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- Conference Paper
- C1
- open access
Designing the customer journey in a service delivery network: evidence from cancer patient treatments
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- Conference Paper
- C1
- open access
A taxonomy of service delivery systems: contrasting the customer and provider perspective
(2016) SERVSIG 2016. -
Consumers reaction to the privacy costs of free online services – the role of consumer engagement and reactance orientation
(2016) -
Circumventing the hidden cost of free services: lessons learnt from social media resisters
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Innovation processes in family firms : the relevance of organizational flexibility
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Service quality of ambulatory care: a comparative mixed-method case study of two Belgian healthcare facilities
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PORTFOLIO ENTREPRENEURSHIP AND RESOURCE ORCHESTRATION
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The individual environment nexus: impact of promotion focus and the environment on academic scientists' entrepreneurial intentions
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Balancing competing logics in for-profit social enterprises : a need for hybrid governance
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Understanding a new generation incubation model : the accelerator
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Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
- Journal Article
- A1
- open access
3D-printing techniques in a medical setting : a systematic literature review
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Measuring performance in hospitals: the development of an operational dashboard to coordinate and optimize patient, material and information flows
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- Journal Article
- A1
- open access
Teaching case : ViaVia Yogyakarta : choosing the right strategy to maximize social impact
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The mediating role of psychological contract violation between psychological contract breach and nursing staff organizational attitudes
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Are patients ready for communication with radiologists? : results of the R2P2 survey
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Outside board human capital and early stage high-tech firm performance
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Determinants of using (non-)fluoroscopy-guided positioning for radiographs : a case study research
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- Journal Article
- A1
- open access
Entry mode research and SMEs : a review and future research agenda
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The healthcare experience : the supportive role of technology and people in the elderly care sector
(2016) -
- Conference Paper
- C3
- open access
Determinants of using (non-)fluoroscopy-guided positioning for radiographs
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- PhD Thesis
- open access
Governance characteristics as antecedents for organizational performance in social enterprises
(2016) -
Entrepreneurial support ecosystem: the role of research institute incubator in overcoming resource challenges of high-tech startups at different stages of development
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- Conference Paper
- C1
- open access
Product and process variation in the operating theatre: how to innovate supply chain management?
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Unraveling the 'passion orchestra' in academia
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The impact of top management team characteristics and board service involvement on team effectiveness in high-tech start-ups
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- Book Chapter
- open access
Customer engagement in technology-based and high-contact interfaces
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Are researchers deliberately bypassing the technology transfer office? An analysis of TTO awareness
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- Journal Article
- A1
- open access
When stakeholder representation leads to faultlines: a study of board service performance in social enterprises
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Success factors of business accelerators in three European cities : Paris, London, Berlin
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Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties, and happiness
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Public to private transactions, private equity and financial health in the UK : an empirical analysis of the impact of going private
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A Tale of Two Passions: A Passion for the “Profession” and a Passion to “Develop the Venture”
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- Conference Paper
- C3
- open access
How administrative and professional ideologies shape the psychological contract of head nurses: a qualitative study
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Understanding dynamics of strategic decision-making in venture creation: a process study of effectuation and causation
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Paradoxical tensions when developing service innovations in a network setting
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The quandary of designing integrated service delivery systems: balancing the logics of all involved parties
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- Journal Article
- A1
- open access
The co-creation experience from the customer perspective: its measurement and determinants
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Joining forces: top management team and board chair characteristics as antecedents of board service involvement
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- PhD Thesis
- open access
Managing a changing health care environment: aligning hospital processes to the nature of care
(2015) -
A mixed-method study of the impact of the operating system on hospital efficiency
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From business process management to customer process management
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CSR and related terms in SME owner-managers' mental models in six European countries: national context matters