Ghent University Academic Bibliography

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Emergence of circular service ecosystems : a multiple case study

Lisa Antonissen (UGent) , Katrien Verleye (UGent) and Kaat De Pourcq (UGent)

(2025) 10th International Conference on New Business Models (NMB2025), book of abstracts.
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Shaping service ecosystems in which products circulate : a multiple case study

Lisa Antonissen (UGent) , Katrien Verleye (UGent) and Kaat De Pourcq (UGent)

(2025) Business & Society Research Seminar 2025, Abstracts.
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- Conference Paper
- C3
Emerging service ecosystems for circularity : the importance of product circulation

Lisa Antonissen (UGent) , Katrien Verleye (UGent) and Kaat De Pourcq (UGent)

(2025) Belgian Service Research Day 2025, Abstracts.
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- Book Chapter
- open access
Customer experience : the touchpoint‒contexts‒qualities nomenclature

Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson

(2025) Handbook of Service Experience. p.15-27
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- Journal Article
- A1
- open access
Luxury in the circular economy : an engagement journey perspective

Jonas Holmqvist, Charlène Berger, Arne De Keyser and Katrien Verleye (UGent)

(2025) JOURNAL OF CONSUMER BEHAVIOUR.
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- Journal Article
- A1
- open access
The impact of family members on aging persons’ technology use intentions

Freek Van Baelen (UGent) , Melissa De Regge (UGent) , Bart Larivière (UGent) , Katrien Verleye (UGent) and Kristof Eeckloo (UGent)

(2025) HELIYON. 11.
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- Journal Article
- A1
- open access
The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Bart Larivière (UGent) , Katrien Verleye (UGent) , Arne De Keyser, Klaas Koerten and Alexander L. Schmidt

(2025) JOURNAL OF SERVICE RESEARCH. 28(1). p.35-56
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- Conference Paper
- C3
Autoethnographic research for service scholars with transformative ambitions

Kaat De Pourcq (UGent) and Katrien Verleye (UGent)

(2024) 13th AMA SERVSIG Conference, Abstracts.
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- Conference Paper
- C3
From promises to practice : unraveling users’ mental models about the implications of large language models (LLMs) for users

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Kesyser and Bart Larivière (UGent)

(2024) 18th International Research Conference in Service Management, Abstracts.
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- Conference Paper
- C3
- open access
The effect of mortality salience on consumer engagement towards sufficiency

Marie-Julie De Bruyne (UGent) and Katrien Verleye (UGent)

(2024) Frontiers in Service 2024, Abstracts.

Academic Bibliography

Emergence of circular service ecosystems : a multiple case study

Shaping service ecosystems in which products circulate : a multiple case study

Emerging service ecosystems for circularity : the importance of product circulation

Customer experience : the touchpoint‒contexts‒qualities nomenclature

Luxury in the circular economy : an engagement journey perspective

The impact of family members on aging persons’ technology use intentions

The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Autoethnographic research for service scholars with transformative ambitions

From promises to practice : unraveling users’ mental models about the implications of large language models (LLMs) for users

The effect of mortality salience on consumer engagement towards sufficiency

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Emergence of circular service ecosystems : a multiple case study

Shaping service ecosystems in which products circulate : a multiple case study

Emerging service ecosystems for circularity : the importance of product circulation

Customer experience : the touchpoint‒contexts‒qualities nomenclature

Luxury in the circular economy : an engagement journey perspective

The impact of family members on aging persons’ technology use intentions

The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Autoethnographic research for service scholars with transformative ambitions​

From promises to practice : unraveling users’ mental models about the implications of large language models (LLMs) for users

The effect of mortality salience on consumer engagement towards sufficiency

Autoethnographic research for service scholars with transformative ambitions